Help and FAQ’s
How do I order online?
To purchase a product on the Curvy Chic website, simply click on the item you wish to buy, select the size and colour required and click ‘add to cart’. You can then go back and add additional items to your cart or click ‘Buy Now’.
Why does the item in my cart now say it is unavailable?
Unfortunately, when you add items to your cart, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you can not check out due to an item being unavailable, you will need to remove this item from your cart in order to continue the checkout process. Please contact email@example.com for support if needed.
Can I change or cancel my order?
Yes, you can change your order whilst you are still browsing and shopping, simply remove it and/or update from My Bag.
Once your order has been confirmed, however, it’s not possible for you to change or cancel it prior to dispatch.
In this instance, the order will be sent to you and then if required you will have to return it. Please refer to our Returns Policy if you require further information.
What do I do if the item I am looking for is no longer available for purchase?
Our most popular items do tend to sell out quickly online. If you’ve seen something you must have, then we would suggest you order it without delay. We will always endeavour to only display products on our store that are available to purchase. Occasionally, if items are very popular they will sell out very quickly. In this case, you will be contacted and a full refund will be processed.
What cards do we accept?
We accept VISA and MasterCard. Please note the transaction will appear on your statement as CURVY CHIC.
How do I know what size I am?
Please refer to our sizing guide.
What is Curvy Chic’s policy on exchange and refunds?
Please refer to our Returns Policy for further information.
Which countries does Curvy Chic deliver to?
How much will postage and packaging cost?
A flat rate of R80 per item for any purchase to be delivered within Johannesburg & R120 per item for any purchase to be delivered outside Johannesburg. Outlying areas will be quoted for separately.
Which courier company do you use?
We use DHL Express or WorldNet Express.
If there is a problem with my order who do I contact?
Please email us at firstname.lastname@example.org.
How long will it take for my order to arrive?
All deliveries within South Africa should be received within 3 to 5 working days of the dispatch date.