If you are not entirely happy with your online purchase, please return the goods to us, within 7 days of purchase, for a full refund or exchange.
All eligible online returns require:
- Items must be in new and original condition as purchased, with all labels / tickets attached.
- Tax Invoice must be provided as proof of purchase.
- The items are returned within 7 days of the date shown on the tax invoice.
- If one item is returned that was part of a ‘2 for’ or ‘Spend & Save’ deal, the garment will be refunded at the discounted price or as the percentage price as calculated by Curvy Chic which was paid and not the original full price.
Please note: Customers are responsible for the cost of postage for all returns, with the exception of faulty items. If your item is faulty, please contact our Customer Care team on firstname.lastname@example.org to arrange a return in this instance. All return requests will be approved at the discretion of Curvy Chic.
Products will not be eligible for return if they have been physically altered. This includes products that have been worn or damaged.
There will be an additional R60 re-packaging fee for products returned not in their original, undamaged packaging.
Please note that items arriving after the 7 working day return deadline will not be accepted and will be returned to sender.